Return Policy

At Wild Rays & Co., we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that customers can confidently purchase items, knowing they have the option to return products if necessary.

Customers have a 30-day window from the date of receipt to initiate a return. To be eligible for a return, items must be in their original condition, unworn or unused, with all tags attached and in the original packaging. Additionally, a receipt or proof of purchase is required to process the return.

To initiate a return, customers should contact us via email at wildraysandco@gmail.com. It is important to note that items sent back without prior authorization will not be accepted. Returns should be shipped to the following address: 1701 S Main St P.O. Box 227 Broken Arrow, OK 74013.

Upon receiving the returned item, we will conduct an inspection to determine its condition. If the return is approved, customers will be refunded through their original payment method within 10 business days. However, it is essential to understand that processing times may vary depending on the customer's bank or credit card company.

In the event that items are received damaged, defective, or incorrect, customers should contact us immediately upon receipt. This allows us to evaluate the issue and take appropriate action to rectify the situation.

It is important to note that certain items are non-returnable, including custom products such as special orders or personalized items. Additionally, sale items and gift cards are not eligible for return. Customers are encouraged to reach out with any questions or concerns regarding specific items.

For exchanges, the most efficient method is to return the unwanted item and, once the return is processed, place a new order for the desired item. This ensures that customers receive the correct product in a timely manner.

We appreciate your understanding and cooperation with our return policy. Our goal is to provide a positive shopping experience, and we are here to assist with any inquiries or concerns regarding returns.